Terms & Conditions

Terms & Conditions

Just Padel Derby

Last Updated: May 2026

Welcome to Just Padel Derby. By accessing our website, booking courts or activities, purchasing memberships, or using our facilities, you agree to the following Terms & Conditions.

These Terms & Conditions apply to all users, players, guests, members, visitors, and participants using our facilities or services.

1. About Us

Just Padel Derby is an indoor padel club offering court hire, coaching, memberships, social sessions, junior programmes, tournaments, events, and related services.

For enquiries, please contact:

Email: derby@justpadel.group

2. Bookings

All court bookings, coaching sessions, activities, and events are subject to availability.

Bookings may be made through Playtomic or directly through Just Padel Derby.

A booking is only confirmed once payment has been successfully processed.

The person making the booking is responsible for:

  • ensuring booking details are correct
  • all players included within the booking
  • ensuring all guests comply with these Terms & Conditions

We reserve the right to refuse, amend, or cancel bookings where necessary for operational, safety, maintenance, or behavioural reasons.

3. Cancellation & Refund Policy

Bookings may be cancelled up to 48 hours before the scheduled start time.

Where a cancellation is made within the permitted cancellation window, refunds or club credits may be issued at the discretion of Just Padel Derby depending on the circumstances and booking type.

Cancellations made within 48 hours of the booking start time may not be eligible for refunds or credits.

Failure to attend a booking, session, coaching activity, or event without notice will be treated as a no-show and charged in full.

Refund processing times may vary depending on payment providers and booking platforms.

4. Memberships

Memberships operate on a monthly auto-renewing basis unless cancelled in accordance with membership terms.

Membership benefits are subject to availability, booking rules, and fair usage policies.

CORE Membership

  • 10% off court bookings
  • Valid weekdays between 7:30am–4:00pm

PREMIUM Membership

  • 25% off activities between 7:30am–4:00pm
  • Free court bookings between 7:30am–9:00am
  • 50% off court bookings between 9:00am–4:00pm

ULTIMATE Membership

  • 50% off activities and group coaching between 7:30am–4:00pm
  • Free court bookings between 7:30am–4:00pm
  • 10% off private coaching
  • Priority access to events and merchandise launches

Memberships are:

  • non-transferable
  • non-refundable unless required by law
  • subject to amendment by Just Padel Derby with reasonable notice

We reserve the right to suspend or terminate memberships where misuse, abusive behaviour, fraudulent activity, or repeated breaches of club rules occur.

5. Coaching, Activities & Events

Participation in coaching sessions, social activities, tournaments, and events is subject to availability and operational requirements.

Just Padel Derby reserves the right to:

  • change coaches or session formats
  • amend schedules
  • cancel sessions where minimum attendance levels are not met
  • remove participants for inappropriate behaviour

Players arriving late may lose playing time without refund.

6. Junior Sessions

Parents or guardians are required to remain onsite during all junior sessions unless otherwise agreed in writing by Just Padel Derby.

Parents and guardians are responsible for:

  • ensuring emergency contact details are accurate
  • informing staff of relevant medical conditions
  • ensuring juniors follow club rules and staff instructions

Any safeguarding concerns should be reported directly to club management.

7. Club Rules & Player Conduct

We are committed to creating a welcoming, inclusive, and respectful environment for all players and visitors.

The following behaviour will not be tolerated:

  • abusive or aggressive behaviour toward staff or players
  • discrimination, harassment, or intimidation
  • dangerous play
  • intentional damage to facilities or equipment

Just Padel Derby operates a zero-tolerance policy toward abuse directed at staff members, coaches, officials, or other customers.

We reserve the right to refuse entry, remove individuals from the premises, suspend accounts, or terminate memberships where behaviour is deemed inappropriate.

8. Footwear & Court Use

Only appropriate non-marking sports footwear designed for indoor court use may be worn on playing surfaces.

Just Padel Derby reserves the right to refuse court access where footwear is considered unsafe or damaging to courts.

Food is not permitted on courts.

Drinks are permitted provided they are kept in suitable sealed containers.

Players must vacate courts promptly at the end of their booking time.

9. Health & Safety

All players participate at their own risk.

By booking or participating in activities at Just Padel Derby, users confirm they are medically and physically fit to take part in sporting activity.

Players are responsible for:

  • warming up appropriately
  • using equipment safely
  • following instructions from staff and coaches
  • reporting hazards, injuries, or unsafe behaviour

Nothing within these Terms excludes liability where it cannot legally be excluded under English law.

10. Photography & Video Content

Photography and video content may be captured within the club during sessions, events, tournaments, coaching, and general club activity for marketing, promotional, and community purposes.

By attending or making a booking with Just Padel Derby, players and visitors acknowledge that they may appear in photography or video content used across:

  • social media
  • websites
  • promotional campaigns
  • advertising materials
  • club communications

Any individual who does not wish to appear in such content must notify a member of staff prior to participation or attendance.

We will always make reasonable efforts to respect these requests.

11. Equipment & Personal Belongings

Players are responsible for their personal belongings at all times.

Just Padel Derby accepts no responsibility for loss, theft, or damage to personal items brought onto the premises.

Any hired or borrowed equipment must be returned in good condition. Charges may apply for damaged or missing equipment.

12. Facilities

Our facilities may include:

  • indoor padel courts
  • café areas
  • changing rooms
  • retail/shop areas

Access to certain areas may be restricted during events, maintenance, or operational requirements.

We reserve the right to temporarily close areas of the club where necessary for maintenance, cleaning, health & safety, or operational reasons.

13. CCTV

CCTV operates throughout the premises for safety, security, safeguarding, and crime prevention purposes.

Recorded footage may be reviewed where necessary in accordance with applicable data protection laws.

14. Data Protection & Privacy

Personal data is handled in accordance with applicable UK data protection legislation.

By using our services, users acknowledge that certain personal information may be processed for:

  • bookings
  • memberships
  • operational management
  • customer communication
  • marketing purposes where consent applies

Where bookings are made through third-party platforms such as Playtomic, users may also be subject to those third-party privacy policies and terms.

15. Website Use

Users may not:

  • misuse the website
  • attempt unauthorised access
  • interfere with website functionality
  • use the website for fraudulent purposes
  • copy or reproduce website content without permission

All branding, logos, content, graphics, photography, and media remain the property of Just Padel Derby unless otherwise stated.

16. Force Majeure

Just Padel Derby shall not be liable for cancellations, delays, closures, or service interruptions caused by events beyond our reasonable control, including but not limited to:

  • power failures
  • internet outages
  • fire
  • flooding
  • government restrictions
  • public health emergencies
  • severe weather
  • technical failures

17. Amendments

Just Padel Derby reserves the right to amend these Terms & Conditions at any time.

Updated versions will be published on our website and continued use of our services constitutes acceptance of any revised terms.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.