Just Padel Derby

Last Updated: May 2026

1. Introduction

‍Welcome to Just Padel, Derby’s premier indoor padel club. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our facilities, in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

‍Just Padel operates under independent local management at our indoor sports club in Pride Park (formerly operating as We Are Padel Derby).

• Address: Derwent Parade, Pride Park, Derby DE24 8BW.
• General Inquiries: derby@justpadel.group.
• Events Inquiries: events@justpadel.group.
• Phone: 01332 501 068.

3. The Data We Collect

‍We may collect, use, and store the following types of personal data:

• Identity & Contact Data: First name, last name, email address, and phone number (collected when you submit an event inquiry form, sign up for our newsletter, or use our digital concierge chat).
• Booking Data: Information regarding your court reservations, monthly memberships, and academy classes. All actual bookings, split payments, and player matchmaking are processed securely through the third-party Playtomic app. We do not process, collect, or store your credit card details on our website.
• Technical Data: Internet protocol (IP) address, browser type, time zone setting, and device information collected automatically via cookies when you use our website.

4. How We Use Your Data

‍We use your personal data strictly for legitimate business purposes, including:

• Providing customer support and answering queries via our SiteSpeak AI chat widget or email.
• Managing corporate event bookings, sponsorships, and autumn league registrations.
• Improving our website user experience through Google Analytics 4 (GA4).
• Sending promotional emails and newsletters (only if you have explicitly opted in).

5. Third-Party Data Sharing

‍To operate our club efficiently, we share limited data with trusted third parties:

• Playtomic: Used as our core booking platform and player leveling system. Please refer to Playtomic's own privacy policy for how they handle your app data.
• SiteSpeak AI: Powers our digital concierge chatbot. Transcripts of chats may be logged to help us improve our customer service.
• TrustIndex & FeedSpring: Used to display our Google Reviews and live Instagram feed on our website.

6. Your Legal Rights

‍Under the UK GDPR, you have the right to request access to, correction of, or deletion of your personal data. You also have the right to withdraw marketing consent at any time. To exercise these rights, please contact us at derby@justpadel.group.